Fin escalation to human in Fin: what does this AI read, and can you turn it off?
Checked on October 28, 2026 by verification chain vchain-1
Whether it is on by default is not yet verified; whether it can be turned off is not yet verified.
The facts, edition by edition
| All editions | |
|---|---|
| What the AI does | Act “Fin's default behavior triggers an escalation: if a customer asks for a human or shows frustration, Fin escalates based on its default logic.” “An escalation occurs when Fin hands off based on default behavior or workspace rules, such as:” [1] dated copy |
| Model | Not yet verified |
| What it reads | Not yet verified |
| Where the data goes | Not yet verified |
| Trains on your data | Not yet verified |
| On by default | Not yet verified |
| Can be turned off | Not yet verified |
| Billing | Not applicable “You are not billed for these escalations.” [1] dated copy |
| Feature type | Not yet verified |
| Frameworks the catalog links to it | Not yet verified |
All editions
- What the AI does
- Act “Fin's default behavior triggers an escalation: if a customer asks for a human or shows frustration, Fin escalates based on its default logic.” “An escalation occurs when Fin hands off based on default behavior or workspace rules, such as:” [1] dated copy
- Model
- Not yet verified
- What it reads
- Not yet verified
- Where the data goes
- Not yet verified
- Trains on your data
- Not yet verified
- On by default
- Not yet verified
- Can be turned off
- Not yet verified
- Billing
- Not applicable “You are not billed for these escalations.” [1] dated copy
- Feature type
- Not yet verified
- Frameworks the catalog links to it
- Not yet verified
To turn it off
- All editions: Not yet verified
Frameworks the catalog links to it
Linked frameworks will appear once the reference set is published.
- All editions: Not yet verified
Sources
- Fin AI Agent outcomes, Intercom, October 28, 2026
- Security & Trust, Intercom, October 28, 2026
Change log
No change since first publication.
This fact sheet says nothing about your setup: the free readout, in French for now, reads it in your tools.