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Procedures in Fin: what does this AI read, and can you turn it off?

Checked on October 28, 2026 by verification chain vchain-1

Whether it is on by default is not yet verified; whether it can be turned off is not yet verified.

The facts, edition by edition

All editions
What the AI doesAct “Fin successfully executes a Procedure that you've configured to end in a handoff to a human or a workflow.” “A Procedure handoff occurs when a conversation is passed to a teammate because Fin followed a Procedure's configured instructions or guidance to hand off to a team, teammate or workflow.” “Procedures let Fin handle multi-step workflows, apply business rules, and trigger approvals, all while staying inside the boundaries you define.” [1] dated copy
ModelNot yet verified
What it readsNot yet verified
Where the data goesNot yet verified
Trains on your dataNot yet verified
On by defaultNot yet verified
Can be turned offNot yet verified
BillingNot yet verified
Feature typeNot yet verified
Frameworks the catalog links to itNot yet verified

All editions

What the AI does
Act “Fin successfully executes a Procedure that you've configured to end in a handoff to a human or a workflow.” “A Procedure handoff occurs when a conversation is passed to a teammate because Fin followed a Procedure's configured instructions or guidance to hand off to a team, teammate or workflow.” “Procedures let Fin handle multi-step workflows, apply business rules, and trigger approvals, all while staying inside the boundaries you define.” [1] dated copy
Model
Not yet verified
What it reads
Not yet verified
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Can be turned off
Not yet verified
Billing
Not yet verified
Feature type
Not yet verified
Frameworks the catalog links to it
Not yet verified

To turn it off

  • All editions: Not yet verified

Frameworks the catalog links to it

Linked frameworks will appear once the reference set is published.

  • All editions: Not yet verified

Sources

  1. Fin AI Agent outcomes, Intercom, October 28, 2026
  2. Security & Trust, Intercom, October 28, 2026

Change log

No change since first publication.

This fact sheet says nothing about your setup: the free readout, in French for now, reads it in your tools.

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