CRM in the flow of work in Microsoft 365: what does this AI read, and can you turn it off?
Checked on October 22, 2026 by verification chain vchain-1
Whether it is on by default is not yet verified; whether it can be turned off is not yet verified.
The facts, edition by edition
| All editions | |
|---|---|
| What the AI does | Analyze “Surface customer context, insights, and actions directly in Microsoft Teams, equipping organizations to work across customer data and workflows without switching applications.” “Surface customer context, insights, and actions directly in Microsoft Teams, equipping organizations to work across customer data and workflows without switching applications” [1] dated copy |
| Model | Not yet verified |
| What it reads | Customer data “Surface customer context, insights, and actions directly in Microsoft Teams, equipping organizations to work across customer data and workflows without switching applications.” “Surface customer context, insights, and actions directly in Microsoft Teams, equipping organizations to work across customer data and workflows without switching applications” [1] dated copy |
| Where the data goes | Not yet verified |
| Trains on your data | Not yet verified |
| On by default | Not yet verified |
| Can be turned off | Not yet verified |
| Billing | Not yet verified |
| Feature type | Not yet verified |
| Frameworks the catalog links to it | Not yet verified |
All editions
- What the AI does
- Analyze “Surface customer context, insights, and actions directly in Microsoft Teams, equipping organizations to work across customer data and workflows without switching applications.” “Surface customer context, insights, and actions directly in Microsoft Teams, equipping organizations to work across customer data and workflows without switching applications” [1] dated copy
- Model
- Not yet verified
- What it reads
- Customer data “Surface customer context, insights, and actions directly in Microsoft Teams, equipping organizations to work across customer data and workflows without switching applications.” “Surface customer context, insights, and actions directly in Microsoft Teams, equipping organizations to work across customer data and workflows without switching applications” [1] dated copy
- Where the data goes
- Not yet verified
- Trains on your data
- Not yet verified
- On by default
- Not yet verified
- Can be turned off
- Not yet verified
- Billing
- Not yet verified
- Feature type
- Not yet verified
- Frameworks the catalog links to it
- Not yet verified
To turn it off
- All editions: Not yet verified
Frameworks the catalog links to it
Linked frameworks will appear once the reference set is published.
- All editions: Not yet verified
Sources
- Partner Center, October 2026 announcements, Microsoft, October 22, 2026
Change log
No change since first publication.
This fact sheet says nothing about your setup: the free readout, in French for now, reads it in your tools.