Support Virtual Agents and Game assist in Support Virtual Agents and Game assist: what does this AI read, and can you turn it off?
Checked on October 22, 2026 by verification chain vchain-1
This AI is not on by default; it can be turned off.
The facts, edition by edition
| All editions | |
|---|---|
| What the AI does | Reply “XBOX offers optional AI-enhanced features, including our Support Virtual Agents and Game assist.” “including our Support Virtual Agents and Game assist” “To provide a response, these AI-enhanced features use your voice or text-based prompt, publicly-available support articles, and other relevant data described in the “Personal data we collect” section or within the feature.” [1] dated copy |
| Model | Not yet verified |
| What it reads | Other data “XBOX offers optional AI-enhanced features, including our Support Virtual Agents and Game assist.” “To provide a response, these AI-enhanced features use your voice or text-based prompt, publicly-available support articles, and other relevant data described in the "Personal data we collect" section or within the feature.” [1] dated copy |
| Where the data goes | Not yet verified |
| Trains on your data | Not yet verified |
| On by default | No “XBOX offers optional AI-enhanced features, including our Support Virtual Agents and Game assist.” [1] dated copy |
| Can be turned off | Yes “Additional privacy settings are available within certain XBOX AI-enhanced features, including Game assist.” “XBOX offers optional AI-enhanced features, including our Support Virtual Agents and Game assist.” [1] dated copy |
| Billing | Not yet verified |
| Feature type | Not yet verified |
| Frameworks the catalog links to it | Not yet verified |
All editions
- What the AI does
- Reply “XBOX offers optional AI-enhanced features, including our Support Virtual Agents and Game assist.” “including our Support Virtual Agents and Game assist” “To provide a response, these AI-enhanced features use your voice or text-based prompt, publicly-available support articles, and other relevant data described in the “Personal data we collect” section or within the feature.” [1] dated copy
- Model
- Not yet verified
- What it reads
- Other data “XBOX offers optional AI-enhanced features, including our Support Virtual Agents and Game assist.” “To provide a response, these AI-enhanced features use your voice or text-based prompt, publicly-available support articles, and other relevant data described in the "Personal data we collect" section or within the feature.” [1] dated copy
- Where the data goes
- Not yet verified
- Trains on your data
- Not yet verified
- On by default
- No “XBOX offers optional AI-enhanced features, including our Support Virtual Agents and Game assist.” [1] dated copy
- Can be turned off
- Yes “Additional privacy settings are available within certain XBOX AI-enhanced features, including Game assist.” “XBOX offers optional AI-enhanced features, including our Support Virtual Agents and Game assist.” [1] dated copy
- Billing
- Not yet verified
- Feature type
- Not yet verified
- Frameworks the catalog links to it
- Not yet verified
To turn it off
- All editions: Yes “Additional privacy settings are available within certain XBOX AI-enhanced features, including Game assist.” “XBOX offers optional AI-enhanced features, including our Support Virtual Agents and Game assist.” [1] dated copy
Frameworks the catalog links to it
Linked frameworks will appear once the reference set is published.
- All editions: Not yet verified
Sources
- Microsoft Privacy Statement, Microsoft, October 22, 2026
Change log
No change since first publication.
This fact sheet says nothing about your setup: the free readout, in French for now, reads it in your tools.