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Classer in GLPI AI: what does this AI read, and can you turn it off?

Checked on November 5, 2026 by verification chain vchain-1

Whether it is on by default is not yet verified; it can be turned off.

The facts, edition by edition

All editions
What the AI doesSort “Classer : suggérer la catégorie, l'impact et l'urgence.” “Classify: suggest category, impact and urgency.” “a ticket's category, urgency and impact can be suggested automatically.” “One-click qualification: a ticket's category, urgency and impact can be suggested automatically.” [2] dated copy
ModelNot documented by the vendor “Cette FAQ ne cite volontairement ni noms de modèles ni prix : ils changent régulièrement.” [2] dated copy
What it readsTickets “Classer : suggérer la catégorie, l'impact et l'urgence.” “Avec l'option « Exécuter automatiquement », elles s'exécutent à chaque création d'élément ITIL et écrasent toute valeur préremplie.” “With the "Run automatically" option, they run every time an ITIL item is created and overwrite any pre-filled value.” [2] dated copy
Where the data goesNot yet verified
Trains on your dataNot yet verified
On by defaultNot yet verified
Can be turned offYes “With the "Run automatically" option, they run every time an ITIL item is created and overwrite any pre-filled value.” [1] dated copy
BillingNot yet verified
Feature typeNot yet verified
Frameworks the catalog links to itNot yet verified

All editions

What the AI does
Sort “Classer : suggérer la catégorie, l'impact et l'urgence.” “Classify: suggest category, impact and urgency.” “a ticket's category, urgency and impact can be suggested automatically.” “One-click qualification: a ticket's category, urgency and impact can be suggested automatically.” [2] dated copy
Model
Not documented by the vendor “Cette FAQ ne cite volontairement ni noms de modèles ni prix : ils changent régulièrement.” [2] dated copy
What it reads
Tickets “Classer : suggérer la catégorie, l'impact et l'urgence.” “Avec l'option « Exécuter automatiquement », elles s'exécutent à chaque création d'élément ITIL et écrasent toute valeur préremplie.” “With the "Run automatically" option, they run every time an ITIL item is created and overwrite any pre-filled value.” [2] dated copy
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Can be turned off
Yes “With the "Run automatically" option, they run every time an ITIL item is created and overwrite any pre-filled value.” [1] dated copy
Billing
Not yet verified
Feature type
Not yet verified
Frameworks the catalog links to it
Not yet verified

To turn it off

  • All editions: Yes “With the "Run automatically" option, they run every time an ITIL item is created and overwrite any pre-filled value.” [1] dated copy

Frameworks the catalog links to it

Linked frameworks will appear once the reference set is published.

  • All editions: Not yet verified

Sources

  1. GLPI AI, Teclib', November 5, 2026
  2. GLPI IA, Teclib', November 5, 2026
  3. GLPI AI 2.0 Plugin: AI Assistant for ITSM, BYOK & MCP, Teclib', November 5, 2026

Change log

No change since first publication.

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