Related content in GLPI AI: what does this AI read, and can you turn it off?
Checked on November 5, 2026 by verification chain vchain-1
This AI is not on by default; it can be turned off.
The facts, edition by edition
| All editions | |
|---|---|
| What the AI does | Search “Contenu lié : trouver des articles de la base de connaissances et des tickets liés.” “Related content: find related knowledge base items and related tickets.” “Search by meaning in the chat and for external AIs.” “This enables efficient semantic search and displays related tickets or knowledge base articles” [2] dated copy |
| Model | Not documented by the vendor “Cette FAQ ne cite volontairement ni noms de modèles ni prix : ils changent régulièrement.” [2] dated copy |
| What it reads | Two vendor statements
|
| Where the data goes | Not yet verified |
| Trains on your data | Not yet verified |
| On by default | No “Without RAG, the assistant answers only with what is on screen.” “You can skip this step during setup and configure it later.” [1] dated copy |
| Can be turned off | Yes “Le plugin fonctionne sans : les « tickets liés » reposent alors sur une recherche par mots-clés, et l'écran avertit que la précision est moindre.” “Without RAG, the assistant answers only with what is on screen.” “The plugin works without it: "related tickets" falls back to keyword search, and the screen warns that precision is lower.” [2] dated copy |
| Billing | Not yet verified |
| Feature type | Not yet verified |
| Frameworks the catalog links to it | Not yet verified |
All editions
- What the AI does
- Search “Contenu lié : trouver des articles de la base de connaissances et des tickets liés.” “Related content: find related knowledge base items and related tickets.” “Search by meaning in the chat and for external AIs.” “This enables efficient semantic search and displays related tickets or knowledge base articles” [2] dated copy
- Model
- Not documented by the vendor “Cette FAQ ne cite volontairement ni noms de modèles ni prix : ils changent régulièrement.” [2] dated copy
- What it reads
- Two vendor statements
- Tickets “Related content: find related knowledge base items and related tickets.” [1]
- Tickets, Documents “Related content: find related knowledge base items and related tickets.” [1]
- Where the data goes
- Not yet verified
- Trains on your data
- Not yet verified
- On by default
- No “Without RAG, the assistant answers only with what is on screen.” “You can skip this step during setup and configure it later.” [1] dated copy
- Can be turned off
- Yes “Le plugin fonctionne sans : les « tickets liés » reposent alors sur une recherche par mots-clés, et l'écran avertit que la précision est moindre.” “Without RAG, the assistant answers only with what is on screen.” “The plugin works without it: "related tickets" falls back to keyword search, and the screen warns that precision is lower.” [2] dated copy
- Billing
- Not yet verified
- Feature type
- Not yet verified
- Frameworks the catalog links to it
- Not yet verified
To turn it off
- All editions: Yes “Le plugin fonctionne sans : les « tickets liés » reposent alors sur une recherche par mots-clés, et l'écran avertit que la précision est moindre.” “Without RAG, the assistant answers only with what is on screen.” “The plugin works without it: "related tickets" falls back to keyword search, and the screen warns that precision is lower.” [2] dated copy
Frameworks the catalog links to it
Linked frameworks will appear once the reference set is published.
- All editions: Not yet verified
Sources
- GLPI AI, Teclib', November 5, 2026
- GLPI IA, Teclib', November 5, 2026
- GLPI AI 2.0 Plugin: AI Assistant for ITSM, BYOK & MCP, Teclib', November 5, 2026
Change log
No change since first publication.
This fact sheet says nothing about your setup: the free readout, in French for now, reads it in your tools.