Tone adjustment or message summary in GLPI AI: what does this AI read, and can you turn it off?
Checked on November 5, 2026 by verification chain vchain-1
Whether it is on by default is not yet verified; it can be turned off.
The facts, edition by edition
| All editions | |
|---|---|
| What the AI does | Write “Ton : rendre amical, rendre professionnel.” “Tone: make friendly, make professional.” “Tone adjustment or message summary.” [2] dated copy |
| Model | Not documented by the vendor “Cette FAQ ne cite volontairement ni noms de modèles ni prix : ils changent régulièrement.” [2] dated copy |
| What it reads | Tickets “Include context: lets the AI read the current item and its followups through MCP tools.” [1] dated copy |
| Where the data goes | Not yet verified |
| Trains on your data | Not yet verified |
| On by default | Not yet verified |
| Can be turned off | Yes “Elles peuvent être modifiées ou supprimées, et vous pouvez ajouter vos propres catégories et actions.” “They can be edited or deleted, and you can add your own categories and actions.” [2] dated copy |
| Billing | Not yet verified |
| Feature type | Not yet verified |
| Frameworks the catalog links to it | Not yet verified |
All editions
- What the AI does
- Write “Ton : rendre amical, rendre professionnel.” “Tone: make friendly, make professional.” “Tone adjustment or message summary.” [2] dated copy
- Model
- Not documented by the vendor “Cette FAQ ne cite volontairement ni noms de modèles ni prix : ils changent régulièrement.” [2] dated copy
- What it reads
- Tickets “Include context: lets the AI read the current item and its followups through MCP tools.” [1] dated copy
- Where the data goes
- Not yet verified
- Trains on your data
- Not yet verified
- On by default
- Not yet verified
- Can be turned off
- Yes “Elles peuvent être modifiées ou supprimées, et vous pouvez ajouter vos propres catégories et actions.” “They can be edited or deleted, and you can add your own categories and actions.” [2] dated copy
- Billing
- Not yet verified
- Feature type
- Not yet verified
- Frameworks the catalog links to it
- Not yet verified
To turn it off
- All editions: Yes “Elles peuvent être modifiées ou supprimées, et vous pouvez ajouter vos propres catégories et actions.” “They can be edited or deleted, and you can add your own categories and actions.” [2] dated copy
Frameworks the catalog links to it
Linked frameworks will appear once the reference set is published.
- All editions: Not yet verified
Sources
- GLPI AI, Teclib', November 5, 2026
- GLPI IA, Teclib', November 5, 2026
- GLPI AI 2.0 Plugin: AI Assistant for ITSM, BYOK & MCP, Teclib', November 5, 2026
Change log
No change since first publication.
This fact sheet says nothing about your setup: the free readout, in French for now, reads it in your tools.