Zoom Virtual Agent in Zoom Virtual Agent: what does this AI read, and can you turn it off?
Checked on October 31, 2026 by verification chain vchain-1
Whether it is on by default is not yet verified; whether it can be turned off is not yet verified.
The facts, edition by edition
| All editions | |
|---|---|
| What the AI does | Reply “We also introduced Zoom Virtual Agent, bringing AI-powered self-service experiences to customer support.” [2] dated copy |
| Model | Not yet verified |
| What it reads | Not yet verified |
| Where the data goes | Not yet verified |
| Trains on your data | No “Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content (such as poll results, whiteboard, and reactions) to train Zoom’s or its third-party artificial intelligence models.” “Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content (such as poll results, whiteboard, and reactions) to train Zoom's or its third-party artificial intelligence models.” [1] dated copy |
| On by default | Not yet verified |
| Can be turned off | Not yet verified |
| Billing | Not yet verified |
| Feature type | Not yet verified |
| Frameworks the catalog links to it | Not yet verified |
All editions
- What the AI does
- Reply “We also introduced Zoom Virtual Agent, bringing AI-powered self-service experiences to customer support.” [2] dated copy
- Model
- Not yet verified
- What it reads
- Not yet verified
- Where the data goes
- Not yet verified
- Trains on your data
- No “Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content (such as poll results, whiteboard, and reactions) to train Zoom’s or its third-party artificial intelligence models.” “Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content (such as poll results, whiteboard, and reactions) to train Zoom's or its third-party artificial intelligence models.” [1] dated copy
- On by default
- Not yet verified
- Can be turned off
- Not yet verified
- Billing
- Not yet verified
- Feature type
- Not yet verified
- Frameworks the catalog links to it
- Not yet verified
To turn it off
- All editions: Not yet verified
Frameworks the catalog links to it
Linked frameworks will appear once the reference set is published.
- All editions: Not yet verified
Sources
- Models, Processing, Storage, and Usage, Zoom, October 31, 2026
- Meet ZoomMate: Zoom's next chapter in AI, Zoom, October 31, 2026
Change log
No change since first publication.
This fact sheet says nothing about your setup: the free readout, in French for now, reads it in your tools.