call summaries in Zoom Workplace: what does this AI read, and can you turn it off?
Checked on October 31, 2026 by verification chain vchain-1
Whether it is on by default is not yet verified; whether it can be turned off is not yet verified.
The facts, edition by edition
| All editions | |
|---|---|
| What the AI does | Summarize “Yes. Features that were part of AI Companion like meeting summaries, chat compose, transcription, call summaries, voicemail prioritization are still built directly into Zoom Workplace.” “we brought AI capabilities to Zoom Phone (voicemail and call summaries)” [2] dated copy |
| Model | Not yet verified |
| What it reads | Not yet verified |
| Where the data goes | Not yet verified |
| Trains on your data | No “Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content (such as poll results, whiteboard, and reactions) to train Zoom’s or its third-party artificial intelligence models.” “Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content (such as poll results, whiteboard, and reactions) to train Zoom's or its third-party artificial intelligence models.” [1] dated copy |
| On by default | Not yet verified |
| Can be turned off | Not yet verified |
| Billing | Included in the license “Eligible paid Zoom Workplace plans continue to include core AI features at no additional cost.” [2] dated copy |
| Feature type | Not yet verified |
| Frameworks the catalog links to it | Not yet verified |
All editions
- What the AI does
- Summarize “Yes. Features that were part of AI Companion like meeting summaries, chat compose, transcription, call summaries, voicemail prioritization are still built directly into Zoom Workplace.” “we brought AI capabilities to Zoom Phone (voicemail and call summaries)” [2] dated copy
- Model
- Not yet verified
- What it reads
- Not yet verified
- Where the data goes
- Not yet verified
- Trains on your data
- No “Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content (such as poll results, whiteboard, and reactions) to train Zoom’s or its third-party artificial intelligence models.” “Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content (such as poll results, whiteboard, and reactions) to train Zoom's or its third-party artificial intelligence models.” [1] dated copy
- On by default
- Not yet verified
- Can be turned off
- Not yet verified
- Billing
- Included in the license “Eligible paid Zoom Workplace plans continue to include core AI features at no additional cost.” [2] dated copy
- Feature type
- Not yet verified
- Frameworks the catalog links to it
- Not yet verified
To turn it off
- All editions: Not yet verified
Frameworks the catalog links to it
Linked frameworks will appear once the reference set is published.
- All editions: Not yet verified
Sources
- Models, Processing, Storage, and Usage, Zoom, October 31, 2026
- Meet ZoomMate: Zoom's next chapter in AI, Zoom, October 31, 2026
Change log
No change since first publication.
This fact sheet says nothing about your setup: the free readout, in French for now, reads it in your tools.