Generate reply recommendations in Customer Agent: what does this AI read, and can you turn it off?

All editions

What the AI does

Two vendor statements

• Reply “Use the customer agent to generate AI-powered reply recommendations in help desk without deploying it to live channels.” [1]
• Write “The agent analyzes the conversation context, references your synced content, and generates suggested responses directly in the thread.” [1]

dated copy

Model

Not yet verified

What it reads

Not yet verified

Where the data goes

Transfers outside the EU “the European Commission’s Standard Contractual Clauses (SCCs) as the mechanism to transfer data from the EU to the U.S..” “HubSpot's Data Processing Agreement includes the EU and U.S. Data Privacy Framework, Swiss-U.S. Data Privacy Framework, UK Extension to the EU-U.S. Data Privacy Framework, and the European Commission’s Standard Contractual Clauses (SCCs) as the mechanism to transfer data from the EU to the U.S..” [2] dated copy

Trains on your data

No “We do not permit HubSpot AI service providers that we engage to provide the Subscription Service to use your data for model training.” [2] dated copy

On by default

Yes “Keeping access turned on ensures you get the full value of HubSpot’s AI, while still benefiting from strict privacy protections.” “If you’d like to opt out or manage the data processed by these AI service providers, learn how to manage your AI settings.” [2] dated copy

Can be turned off

Yes “If you’d like to opt out or manage the data processed by these AI service providers, learn how to manage your AI settings.” [2] dated copy

Billing

Not applicable “Reply recommendations do not consume HubSpot credits.” [1] dated copy

Feature type

Not yet verified

Frameworks the catalog links to it

Not yet verified