Fin CX Model Suite in Fin: what does this AI read, and can you turn it off?

All editions

What the AI does

Reply “We have developed a number of custom models, the Fin CX Model Suite, which are used to power various parts of our AI Products.” “This helps our AI Products deliver faster, more accurate answers for our customers.” “Fin runs on models purpose-built for customer service, not a shared, general-purpose model every company draws from.” [1] dated copy

Model

Not yet verified

What it reads

Two vendor statements

• Customer data, Documents “Training data will typically include the content of the conversation between Fin and the end-user, conversation attributes (such as date of conversation, answer length) as well as any knowledge content/articles retrieved by Fin when responding to the end-user query.” [1]
• Customer data “Training data will typically include the content of the conversation between Fin and the end-user, conversation attributes (such as date of conversation, answer length) as well as any knowledge content/articles retrieved by Fin when responding to the end-user query.” [1]

dated copy

Where the data goes

Not yet verified

Trains on your data

Not yet verified

On by default

Not yet verified

Can be turned off

Yes “If you want to opt out of AI model training and fine-tuning, you can request an opt-out through Settings > Workspace > Security > AI model training and fine-tuning.” [1] dated copy

Billing

Not yet verified

Feature type

Not yet verified

Frameworks the catalog links to it

Not yet verified