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Microsoft 365: its AI features, one fact sheet each.

Checked on October 22, 2026 by verification chain vchain-1

Linked frameworks will appear once the reference set is published.

CRM in the flow of work

All editions

What the AI does
Analyze
Model
Not yet verified
What it reads
Customer data
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

PowerPoint Designer / Editor in Word

All editions

What the AI does
Write
Model
Not yet verified
What it reads
Documents
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Dictate

All editions

What the AI does
Write
Model
Not yet verified
What it reads
Other data
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Service Agent

All editions

What the AI does
Reply
Model
Not yet verified
What it reads
Customer data
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Connect it to