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Service Cloud: its AI features, one fact sheet each.

Checked on November 11, 2026 by verification chain vchain-1

Linked frameworks will appear once the reference set is published.

AI agent for customer service

All editions

What the AI does
Reply
Model
Not yet verified
What it reads
Not yet verified
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

AI Agent for Employees

All editions

What the AI does
Act
Model
Not yet verified
What it reads
Not yet verified
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Answers

All editions

What the AI does
Not yet verified
Model
Not yet verified
What it reads
Not yet verified
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Article Recommendations for Case & Conversations

All editions

What the AI does
Search
Model
Not yet verified
What it reads
Tickets, Documents
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Case Classification

All editions

What the AI does
Sort
Model
Not yet verified
What it reads
Tickets
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Case Routing

All editions

What the AI does
Act
Model
Not yet verified
What it reads
Tickets
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Casey your help agent

All editions

What the AI does
Reply
Model
Not yet verified
What it reads
Customer data
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Conversation Summaries

All editions

What the AI does
Not yet verified
Model
Not yet verified
What it reads
Tickets
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Customer Signals Intelligence

All editions

What the AI does
Analyze
Model
Not yet verified
What it reads
Not yet verified
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Enhanced Summaries

All editions

What the AI does
Summarize
Model
Not yet verified
What it reads
Tickets
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Enterprise Knowledge

All editions

What the AI does
Search
Model
Not yet verified
What it reads
Documents
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Fin

All editions

What the AI does
Reply
Model
Not yet verified
What it reads
Customer data
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Generative Replies

All editions

What the AI does
Not yet verified
Model
Not yet verified
What it reads
Not yet verified
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Internal Employee Agent

All editions

What the AI does
Act
Model
Not yet verified
What it reads
Not yet verified
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Knowledge Articles

All editions

What the AI does
Write
Model
Not yet verified
What it reads
Not yet verified
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Knowledge Creation

All editions

What the AI does
Write
Model
Not yet verified
What it reads
Documents
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Next Best Action

All editions

What the AI does
Analyze
Model
Not yet verified
What it reads
Customer data
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Paige, the Employee Service Agent

All editions

What the AI does
Not yet verified
Model
Not yet verified
What it reads
Not yet verified
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Search Answers for Customers & Employees

All editions

What the AI does
Search
Model
Not yet verified
What it reads
Documents
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Service Rep Assistant

All editions

What the AI does
Act
Model
Not yet verified
What it reads
Customer data, Tickets, Documents
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Service Replies

All editions

What the AI does
Search
Model
Not yet verified
What it reads
Documents
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Summaries

All editions

What the AI does
Not yet verified
Model
Not yet verified
What it reads
Not yet verified
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Tableau Next with Tableau Agent

All editions

What the AI does
Analyze
Model
Not yet verified
What it reads
Not yet verified
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Unmetered Employee Agent

All editions

What the AI does
Act
Model
Not yet verified
What it reads
Not yet verified
Where the data goes
Not yet verified
Trains on your data
Not yet verified
On by default
Not yet verified
Billing
Not yet verified
Frameworks the catalog links to it
Not yet verified
Sources and date

Is it connected at your company?

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