authorized actions in AI agents: what does this AI read, and can you turn it off?
Checked on October 28, 2026 by verification chain vchain-1
Whether it is on by default is not yet verified; whether it can be turned off is not yet verified.
The facts, edition by edition
| All editions | |
|---|---|
| What the AI does | Act “perform actions in authorized systems autonomously, automating and resolving issues” “perform actions in authorized systems autonomously” “Actions that allow the AI agent to perform specified tasks during conversations with customers.” “Give AI agents access to your tools and systems to take action and resolve requests independently, even in legacy environments.” [2] dated copy |
| Model | Not yet verified |
| What it reads | Customer data “These can be actions based on the details of the session or your customer relationship management (CRM) system, or API integrations that allow you to update data outside of Zendesk using an API you specify.” “your customer relationship management (CRM) system” “These can be actions based on the details of the session or your customer relationship management (CRM) system” [1] dated copy |
| Where the data goes | Not yet verified |
| Trains on your data | No “These features leverage large language models (LLMs) developed by third-party vendors, which are not trained on Zendesk data.” [3] dated copy |
| On by default | Not yet verified |
| Can be turned off | Not yet verified |
| Billing | Not yet verified |
| Feature type | Not yet verified |
| Frameworks the catalog links to it | Not yet verified |
All editions
- What the AI does
- Act “perform actions in authorized systems autonomously, automating and resolving issues” “perform actions in authorized systems autonomously” “Actions that allow the AI agent to perform specified tasks during conversations with customers.” “Give AI agents access to your tools and systems to take action and resolve requests independently, even in legacy environments.” [2] dated copy
- Model
- Not yet verified
- What it reads
- Customer data “These can be actions based on the details of the session or your customer relationship management (CRM) system, or API integrations that allow you to update data outside of Zendesk using an API you specify.” “your customer relationship management (CRM) system” “These can be actions based on the details of the session or your customer relationship management (CRM) system” [1] dated copy
- Where the data goes
- Not yet verified
- Trains on your data
- No “These features leverage large language models (LLMs) developed by third-party vendors, which are not trained on Zendesk data.” [3] dated copy
- On by default
- Not yet verified
- Can be turned off
- Not yet verified
- Billing
- Not yet verified
- Feature type
- Not yet verified
- Frameworks the catalog links to it
- Not yet verified
To turn it off
- All editions: Not yet verified
Frameworks the catalog links to it
Linked frameworks will appear once the reference set is published.
- All editions: Not yet verified
Sources
- Getting started with AI agents for customer service, Zendesk, October 28, 2026
- Overview of Zendesk AI offerings, Zendesk, October 28, 2026
- Generative AI at Zendesk, Zendesk, October 28, 2026
- AI Agents for Customer Service, Zendesk, October 28, 2026
Change log
No change since first publication.
This fact sheet says nothing about your setup: the free readout, in French for now, reads it in your tools.