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Zendesk Suite: its AI features, one fact sheet each.

Checked on October 28, 2026 by verification chain vchain-1

Linked frameworks will appear once the reference set is published.

Admin copilot

All editions

What the AI does
Analyze
Model
Not yet verified
What it reads
Not yet verified
Where the data goes
Not yet verified
Trains on your data
No
On by default
Not yet verified
Billing
Included in the license
Frameworks the catalog links to it
Not yet verified
Sources and date

AI translation for ticket conversations

All editions

What the AI does
Write
Model
Not yet verified
What it reads
Tickets
Where the data goes
Not yet verified
Trains on your data
No
On by default
Not yet verified
Billing
Included in the license
Frameworks the catalog links to it
Not yet verified
Sources and date

Classifying unique information in tickets with entities

All editions

What the AI does
Analyze
Model
Not yet verified
What it reads
Tickets
Where the data goes
Not yet verified
Trains on your data
No
On by default
Not yet verified
Billing
Included in the license
Frameworks the catalog links to it
Not yet verified
Sources and date

Intelligent triage

All editions

What the AI does
Two vendor statements: Act; Sort; Analyze
Model
Not yet verified
What it reads
Tickets
Where the data goes
Not yet verified
Trains on your data
No
On by default
Not yet verified
Billing
Included in the license
Frameworks the catalog links to it
Not yet verified
Sources and date

Suggest tickets to merge

All editions

What the AI does
Two vendor statements: Act; Analyze
Model
Not yet verified
What it reads
Tickets
Where the data goes
Not yet verified
Trains on your data
No
On by default
Not yet verified
Billing
Included in the license
Frameworks the catalog links to it
Not yet verified
Sources and date

Suggested macros

All editions

What the AI does
Two vendor statements: Reply; Act
Model
Not yet verified
What it reads
Tickets
Where the data goes
Not yet verified
Trains on your data
No
On by default
Not yet verified
Billing
Included in the license
Frameworks the catalog links to it
Not yet verified
Sources and date

AI-generated ticket summaries

All editions

What the AI does
Summarize
Model
Not yet verified
What it reads
Tickets
Where the data goes
Not yet verified
Trains on your data
No
On by default
Not yet verified
Billing
Included in the license
Frameworks the catalog links to it
Not yet verified
Sources and date