AI agents: its AI features, one fact sheet each.

Checked on October 28, 2026 by verification chain vchain-1

Linked frameworks will appear once the reference set is published.

advanced analytics

All editions

What the AI does: Analyze
Model: Not yet verified
What it reads: Tickets
Where the data goes: Not yet verified
Trains on your data: No
On by default: Not yet verified
Billing: Not yet verified
Frameworks the catalog links to it: Not yet verified
Sources and date: Getting started with AI agents for customer service, Zendesk, October 28, 2026
Generative AI at Zendesk, Zendesk, October 28, 2026

All editions

What the AI does: Reply
Model: Not yet verified
What it reads: Documents
Where the data goes: Not yet verified
Trains on your data: No
On by default: Not yet verified
Billing: Not yet verified
Frameworks the catalog links to it: Not yet verified
Sources and date: Getting started with AI agents for customer service, Zendesk, October 28, 2026
Overview of Zendesk AI offerings, Zendesk, October 28, 2026
Turning Zendesk AI features on or off, Zendesk, October 28, 2026
Generative AI at Zendesk, Zendesk, October 28, 2026

All editions

What the AI does: Act
Model: Not yet verified
What it reads: Other data
Where the data goes: Not yet verified
Trains on your data: No
On by default: Not yet verified
Billing: Not yet verified
Frameworks the catalog links to it: Not yet verified
Sources and date: Getting started with AI agents for customer service, Zendesk, October 28, 2026
Generative AI at Zendesk, Zendesk, October 28, 2026

All editions

What the AI does: Act
Model: Not yet verified
What it reads: Customer data
Where the data goes: Not yet verified
Trains on your data: No
On by default: Not yet verified
Billing: Not yet verified
Frameworks the catalog links to it: Not yet verified
Sources and date: Getting started with AI agents for customer service, Zendesk, October 28, 2026
Overview of Zendesk AI offerings, Zendesk, October 28, 2026
Generative AI at Zendesk, Zendesk, October 28, 2026

All editions

What the AI does: Act
Model: Not yet verified
What it reads: Customer data
Where the data goes: Not yet verified
Trains on your data: No
On by default: Not yet verified
Billing: Not yet verified
Frameworks the catalog links to it: Not yet verified
Sources and date: Getting started with AI agents for customer service, Zendesk, October 28, 2026
Zendesk Pricing Plans, Zendesk, October 28, 2026
Generative AI at Zendesk, Zendesk, October 28, 2026

All editions

What the AI does: Act
Model: Not yet verified
What it reads: Customer data
Where the data goes: Not yet verified
Trains on your data: No
On by default: Not yet verified
Billing: Not yet verified
Frameworks the catalog links to it: Not yet verified
Sources and date: Getting started with AI agents for customer service, Zendesk, October 28, 2026
Generative AI at Zendesk, Zendesk, October 28, 2026