How do I contact support?
In two lines #
In your workspace, open the “Account” menu, then “Contact support”: your mail app opens on an email already addressed to Ojja, with your workspace reference. Reply within one business day.
The steps #
- On any screen of the workspace, open the “Account” menu.
- Click “Contact support”. Your mail app opens on a new email addressed to contact@ojja.ai, with the subject “Question about my Ojja space”.
- The body carries your workspace reference, a string of characters that only means something to Ojja, then a line “My question:”. Write your question after it and send.
- The sentence “Reply within one business day.” is shown under the link.
What the email contains #
Your workspace reference, and nothing else taken from the workspace: no tool name, no figure, no address, no person's name, no content. What you add in your question is your own: avoid putting in it what you do not want to travel by email.
Your own mail app sends the email: the workspace sends nothing itself, opens no form and loads no outside service. The link also exists in the demonstration workspace, with a fictional reference.
No mail app set up? #
If your browser opens no mail app, write directly to contact@ojja.ai and copy your workspace reference. For a security incident, write to security@ojja.ai.
On the Arvenne example #
The Arvenne example is a demonstration on fictional data: the link shows a fictional reference there.
What Ojja does not do #
The email carries no data from your workspace: the reference says nothing about your tools or your figures.