AI agent dans AI agents : que lit cette IA, et peut-on l'éteindre ?

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Ce que fait l'IA

Répondre « They can have conversations with customers and perform actions in authorized systems autonomously, automating and resolving issues so that your human agents can focus on more complex work. » « Start with an AI agent that answers customer questions using content from trusted knowledge sources. » « The AI agent responded to a customer’s question, and the customer did not request further assistance. » « Resolve up to 80%+ of even the most complex service issues across any channel. Powered by agentic AI, our AI agents reason, adapt, take action then learn and self-improve to reach full resolution - all while following your business processes. » « Resolve up to 80%+ of even the most complex service issues across any channel. » « AI agents are autonomous systems that resolve customer service inquiries across channels like messaging, email, and voice. » « Connect AI agents to your help center and external sources like Google Drive or PDFs to deliver accurate, on-brand answers. » [3] copie datée

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Ce qu'elle lit

Documents « Start with an AI agent that answers customer questions using content from trusted knowledge sources. » « using content from trusted knowledge sources » « Connect AI agents to your help center and external sources like Google Drive or PDFs to deliver accurate, on-brand answers. » [1] copie datée

Où partent les données

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Entraîne sur vos données

Non « These features leverage large language models (LLMs) developed by third-party vendors, which are not trained on Zendesk data. » [6] copie datée

Activée par défaut

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Désactivable

Oui « To turn off AI agents, you must unpublish each AI agent you're using: » [4] copie datée

Facturation

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Type de fonction

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Cadres que le catalogue rattache

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