Communication guidelines dans Zendesk Copilot : que lit cette IA, et peut-on l'éteindre ?

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Ce que fait l'IA

Rédiger « Communication guidelines use generative AI to adapt agent responses to the overall writing style and tone of a conversation, and also allows auto assist to adapt its suggestions accordingly. » « Adapts messages to match your brand voice and follows rules for tone, length, and structure; if not, it still stays consistent with the conversation. » [3] copie datée

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Entraîne sur vos données

Non « These features leverage large language models (LLMs) developed by third-party vendors, which are not trained on Zendesk data. » [4] copie datée

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Désactivable

Oui « Turning communication guidelines on or off » « Admins enjoy consolidated, thoughtful feature configuration that lets them control which features are available and to whom. » « Copilot AI features are grouped in a centralized AI hub and identified to admins, who have the ability to turn off any feature at their discretion. » « For example, Copilot AI features are grouped in a centralized AI hub and identified to admins, who have the ability to turn off any feature at their discretion. » [2] copie datée

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